Easy Access Health Care NDIS Service Provider
Provide Home Visit Care
At Easy Access Health Care, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in compliance with the Australian Privacy Act 1988 (Cth) and the National Disability Insurance Scheme (NDIS) Code of Conduct.
1. Collection of Personal Information
We collect personal information necessary to provide services under the NDIS and to meet legal and regulatory obligations. This may include:
- Full name, address, and contact details.
- Date of birth, gender, and identification documents.
- Health information and disability-related information.
- Emergency contact details.
- Financial and billing information.
- Records of interactions with Easy Access Health Care.
We collect information through forms, telephone conversations, emails, and in-person interactions. In some cases, we may collect information from third parties, such as healthcare providers or family members, with your consent.
2. Use of Personal Information
We use your personal information for the following purposes:
- To provide and manage NDIS services tailored to your needs.
- To communicate with you regarding your services and support.
- To comply with legal, regulatory, and contractual obligations.
- To improve the quality of our services.
We will only use your information for these purposes or as otherwise permitted by law.
3. Disclosure of Personal Information
Your personal information may be shared with:
- Relevant NDIS personnel and agencies.
- Healthcare providers and support workers involved in your care.
- Emergency services, if required.
- Financial institutions for billing purposes.
- Other third parties with your consent or as required by law.
We will not disclose your personal information to any third party for direct marketing purposes without your explicit consent.
4. Storage and Security of Personal Information
We take reasonable steps to protect your personal information from misuse, loss, and unauthorized access. Measures include:
- Secure storage systems (physical and digital).
- Restricted access to authorized personnel only.
- Regular security audits and updates.
If personal information is no longer required, we will take steps to securely delete or destroy it, in compliance with legal obligations.
5. Access and Correction of Personal Information
You have the right to access the personal information we hold about you. You may also request corrections if you believe any information is inaccurate, incomplete, or outdated. To make a request, contact us using the details below. We will respond within a reasonable timeframe.
6. Complaints and Feedback
If you have concerns about how we handle your personal information, you can contact us to make a complaint. We take all complaints seriously and aim to resolve them promptly and fairly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) or the NDIS Quality and Safeguards Commission.
7. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. The updated policy will be available on our website or upon request.
Contact Us
For any questions, requests, or concerns regarding this Privacy Policy, please contact us:
Last Updated: 2024
